Customer Insight: QT Hotels

Amalgamated Holdings Limited (AHL) is the name behind many of Australia’s most well-known brands and one of Australia’s premier entertainment, hospitality and leisure companies. In hospitality and leisure, it owns QT Hotels, Rydges Hotels & Resorts and the Thredbo Alpine Resort. In entertainment, the AHL Group owns Event Cinemas and the State Theatre in Sydney. It is the last of those – the State Theatre – that presented a major network integration challenge, ultimately solved by Ricoh IT Services.


The challenge stemmed from the decision to redevelop the heritage listed State Theatre office block (adjacent to the State Theatre) and the adjoining Gowings building, restoring the buildings and creating a state-of-the-art hotel – QT Sydney – in one of Sydney’s prime locations. According to AHL General Manager – Corporate IT Dean Brown, the challenge was three-fold. “First,” he says, “with the building being heritage listed, all the backbone cabling and infrastructure work had to be undertaken in accordance with strict requirements.”

“Secondly, the Ricoh engineers would be installing the network at the same time as construction was being undertaken; and thirdly, we needed to have our corporate network fully integrated with a separate network dedicated to our customers.”


The decision to award the network integration project to Ricoh IT Services was based on a number of key reasons, not least of those being a proven history of delivering complex projects on-time and to-budget – a history that goes back to 1994 when Ricoh IT Services was awarded its first contract. That was with another AHL brand, Greater Union Cinemas.

“Over nearly 20 years, Ricoh has consistently demonstrated the ability to take on even the most complex of integration challenges and deliver on the goods,” Mr Brown states.